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7 Restaurant Reservation Trends Shaping Demand Management
Restaurant reservations used to be relatively straightforward. Guests booked a table. The restaurant confirmed the reservation. The guest arrived for dinner. Today, reservation systems play a much broader role. Restaurants are using them to anticipate demand, reduce no-shows, optimise occupancy, generate additional revenue and better understand guest behaviour. At the same time, diners increasingly expect
August 7, 2026
5 Restaurant Loyalty Trends Shaping Guest Relationships
There was a time when restaurant loyalty was relatively simple. Guests collected points. Earned rewards. Returned for a free meal after a certain number of visits. For many restaurants, loyalty programmes existed alongside reservations, payments and marketing campaigns, operating as separate initiatives. Today, loyalty looks very different. It can influence where diners choose to eat,
August 6, 2026
Why Restaurant Technology Companies Are Expanding Beyond Their Original Products
A few years ago, restaurant technology categories were relatively easy to understand. Each type of software had a clearly defined role within the restaurant technology stack. Today, those boundaries are becoming increasingly blurred. Delivery platforms now offer restaurant reservations. Payment companies are acquiring reservation platforms. POS providers are embedding booking capabilities into their products, while
August 6, 2026
AI in Restaurant Technology: From Guest Discovery to Restaurant Operations
AI is quietly becoming part of almost every stage of the restaurant journey. A guest can discover a restaurant through ChatGPT, Claude or Alexa+, call a restaurant and speak to an AI assistant, enquire about a private event without talking to a member of staff, receive personalised loyalty offers, or help restaurant operators analyse performance
August 5, 2026
Restaurant Discovery Trends: How Diners Are Finding Restaurants Today
A few years ago, the journey to find a restaurant was relatively simple. A diner searched on Google, visited a restaurant’s website or a reservation platform, booked a table and showed up for dinner. Today, that same diner might first discover a restaurant through ChatGPT or Alexa+, browse the MICHELIN Guide, check reviews on Google
August 5, 2026
Importance of Responding to Restaurant Guest Reviews
According to recent studies, 72% of diners view open communication as an essential aspect when choosing a restaurant.
May 1, 2024
How to add the ‘Reserve’ Button to Instagram
Discover how to add the 'Reserve' Button to your Instagram profile in just a few clicks.
April 22, 2024
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