Last Revision: 11 August 2021
Mozrest commits to strong, secure and transparent privacy practices. We do our best to protect your privacy and avoid any misuse or abuse of your personal data.
We never sell personal data to anyone. We provide our service in strict compliance with European privacy laws. You are in control of your personal information at all times.
- What information we remember and why we collect it
- How we use this information, share and protect it
- Our Customers (including any internal users), and
- End-Users (“End-Users”), who are users who interact with our Customers on Supported Platforms
1) Who is Mozrest?
Mozrest LTD (“Mozrest”) is a European company headquartered in Wembley, United Kingdom. It was founded in October 2020 and registered in England & Wales (Company Number: 12977538). Mozrest offers a software application (the “Service”) that helps venues, i.e. restaurants, cafes, beauty salons, Spa, etc. (collectively “Customers”), in managing their reservation channels whilst optimising and increasing their online presence and communication.
Mozrest enables its Customers to centralise all incoming messages from their different reservation platforms (“Supported Platforms”) in one online tool. From within the same tool, Customers can manage their online profiles and reviews.
Mozrest complies with UK Data Privacy law, which embodies all the relevant EU Data Protection Law.
2) What information do we collect and/or process?
We collect and process two types of data: Customer Personal Data (2.1) and Customer Content (2.2).
2.1) Customer Personal data
Type of Data concerned
Mozrest collects some data about you as a User in order to provide our service, improve general usability, and to give you the best customer support possible. We remember the following information:
- your full name
- your email address
- your business name
- your business address
- your business phone number (optional)
- Social Profile URLs
- the information you have provided to and the content you have published on the Supported Platforms you have connected to the Service
- information we may receive relating to communications you send us, such as queries or comments concerning our Service
Mozrest also remembers certain data from your computer or mobile device, including the activities you perform on the Site, the Supported Platforms, the type of hardware and software you are using (for example, your operating system or browser), and information obtained from cookies (see “Cookies and Related Technologies” below). For example, each time you visit the Site or use Mozrest, if allowed, we remember your IP address, browser and device type, access times, the web page from which you came, the regions from which you navigate the web page, and the web page(s) you visited.
How we use this data
Mozrest uses Customer Personal Data for the following general purposes:
- to identify you when you login to your account on the Service
- to enable us to operate the Service and provide it to you
- to pass End-user data on to Venues to enable the relevant Venue to administer the End-user’s booking. Data processed by Venues directly is subject to the Privacy Notices of those third-party Venues
- to verify your transactions and for purchase confirmation, billing, security, and authentication (including security tokens for communication with Supported Platforms)
- to contact you about your account and provide customer support, including responding to your comments and questions
- to keep you informed about the Service, features, surveys, newsletters, offers, contests and events we think you may find useful or which you have requested from us
- to better understand your needs as a User, to diagnose problems, analyze trends, improve the features and general usability of the Site and Services,
- to better understand user demographics and needs, at large, and to better improve our content, marketing and Service to our customers and users
- to keep the Service safe and secure
- to comply with legally established obligations.
The User Data will be kept for the time necessary for the realisation of the purposes for which they were collected, unless the User requests Mozrest to delete their data, opposes or revokes their consent.
2.2) Customer Content
When our Customers connect a reservation platform to Mozrest, they can decide to collect, process, share and access data from the selected reservation provider (subject to the terms of service and privacy policies of the Supported Platforms).
Type of Data concerned
- Customer generated content (such as location, opening hours, posts, comments, profiles picture, images, feeds or communications exchanged on the Supported Platforms)
- End Users Messages and/or name
- Supported Platforms user IDs
3) Cookies and Related Technologies
3.1) Session Cookies
“Session cookies” remember certain information from your current visit, i.e. login information. This is done to allow you to move easily within the Mozrest platform. Without these session cookies, we would not be able to properly provide our Service to you. These session cookies have limited functionalities and expirations, and you will be required to re-enter your Mozrest login information after a certain period of time has elapsed to protect you against others accidentally accessing your account contents and related personal information. Other examples of our use of session cookies include to track the number of visits by a particular visitor to a page or a feature of the Service.
3.2) Performance and Remarketing Cookies
We use third-party vendors, like Facebook Ads and Google Ads, to help deliver ads for relevant Mozrest services when you visit certain pages on our Site. We may share a cryptographic hash of a common account identifier (such as an email address) with third-party to help us tailor ads and services offered to you. Most browsers allow you to choose whether to accept cookies. If you do not wish to have cookies placed on your computer, please set your browser preferences to reject all cookies, before accessing the Site. Please note that by doing so, some features of the Site and the Service may become unavailable.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
The Network Advertising Initiative has also developed a tool that may help you understand which third parties have currently enabled cookies for your browser and opt-out of those cookies. Further information can be found at: https://www.networkadvertising.org.
Mozrest may also use related technologies including web beacons, pixels, and software tokens in order to facilitate your use of the Service. Most notably, the Service uses software tokens (stored securely on Mozrest-controlled servers) in order to facilitate the logging in to and the functioning of both the Supported Platforms.
4) How is your information kept secure?
The security of your personal information is important to us.
Mozrest has implemented various measures to ensure that the information is adequately protected against unauthorised access, use, disclosure and destruction. You should bear in mind, however, that submission of information over the internet is never entirely secure. Thus, risk can never be eliminated, however, it can definitely be significantly mitigated and reduced.
Security measures adopted by Mozrest include:
Access to the information stored within Mozrest’s servers is restricted to a limited number of Mozrest employees;
We use industry best practices to keep any information collected and/or transmitted to the Supported Platforms secure. The website and Service are all secured by SSL protocol, which provides encryption to all data transmitted;
Mozrest’s servers are protected by a) firewalls establishing a barrier between our trusted, secure internal network and the Internet and b) IP restrictions, limiting access to whitelisted IPs;
Each Customer may only access information pertaining to its specific Supported Platforms and to the specific End Users interacting with such Supported Platforms;
Mozrest uses third-party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology to run the Services. These vendors all offer best-in-class security;
When payments to Mozrest are processed via credit card, Mozrest uses a third party vendor that is PCI_DSS compliant;
Mozrest uses third party vendors to prevent attacks on the Site or the Service and destruction or theft of its data. Such vendors also monitor potential attacks to allow Mozrest to inform its Customers in the event their Customer Content and/or Mozrest Data has been compromised.
5) User responsibility
The User guarantees:
- To be over 18 years of age and that the data provided to Mozrest are true, accurate, complete, and up to date. For this purpose, the User is responsible for the veracity of all the data communicated and will keep the information provided conveniently updated, in such a way that it responds to its real situation. The User will be responsible for any false or inaccurate information provided through the Site and Website and for any damages, direct or indirect, this causes to Mozrest or to third parties.
6) Your rights: Access, change, deletion, disclosure
You have the right to object to the processing and collection of your personal data, and to withdraw your consent at any time, except where otherwise determined by applicable law.
When you withdraw consent, you acknowledge and accept that this will (most likely) terminate your access to the use of our Service. To be certain, please request modification or deletion of your information at any time by sending an email to our Data Protection Officer at [email protected], with your first and last name and your company name and VAT number. Such a request will have to be sent from your gmail or facebook account used to create your account on the Service.
Please note that certain personal information may need to be retained by Mozrest for a period of time following cancellation of your account where this is necessary for our legitimate business purposes or required or authorised by applicable law.
You should be aware that Mozrest acts as a conduit between our Customers and the various Supported Platforms we support. In several instances, the content published via Mozrest will not be in Mozrest or control, and any content that has been shared by you through any Supported Platform via the Services may continue to be available to third parties and the public at large, as this content is now under the control of the operators of the Supported Platforms.
Mozrest does not rent or sell your Customer Personal Data or Customer Content, but we may disclose such data to a limited set of trusted third parties in the situations explained below, for which you, by using our Service, hereby explicitly consent. We will disclose your personal information where we are bound to do so, at law or via a court order as well as to meet any legal or regulatory requirement or obligations. We will use all reasonable efforts to ensure that those requirements or obligations are in accordance with applicable law;
We reserve the right to disclose your information to any third party if we have reasonable information to believe that the disclosure is necessary for the purpose of an investigation and/or for the enforcement of any breaches of the Terms of Service (if applicable), to detect, prevent or otherwise address fraud, security, technical issues or other irregularities or illegalities, protect the rights and interests as well as the property of Mozrest;
We reserve the right to disclose your information to parent companies, subsidiaries, joint ventures, or other companies under common control with Mozrest;
If You have any concern about your privacy, you are kindly requested to forward an email to our Data Protection Officer at [email protected] containing a detailed description of your concerns. Mozrest will do its best to resolve such issues within a reasonable time.
7.2) Governing law and dispute resolution
“EU Data Protection Law” means (i) prior to 25th May 2018, European Union Directive 95/46/EC; and (ii) on and after 25th May 2018, European Union Regulation 2016/679 (“GDPR”).
“End-User(s) or User” means a user of a “Supported Platform” who interacts with a Mozrest Customer through that Supported Platform
“End-User(s) Message” means a private or public message sent by an End User to any of our Customers via a Supported Platform. It also means any message sent by an End User on a Supported Platform that can be searched and retrieved by a Customer via a public search on the concerned Supported Platform or using the Service through available Supported Platforms’ APIs.
“Personal Data” has the meaning given to them in the GDPR
“Service” means services provided to you by Mozrest based on the plan you have purchased.
“Site” shall mean the website app.mozrest.com, in addition to any sub-pages that are integrated within this website;
“Social Profile” may mean a personal, but for most of our Customers, a business profile created by them on Facebook or Gmail.
“Supported Platform(s)” means the reservation channels currently supported by the Service, including but not limited to Reserve With Google, Facebook, TableOnline and other reservation channels as described on the Site;
All capitalised terms that are not otherwise defined herein shall have the meaning given to them in our Terms of Service which can be found at www.mozrest.com.
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