- Starting Date: June 2025
- Location: London, UK (hybrid)
- Employment type: Part-Time
- Annual salary: £19,100 (30h/week)
About Mozrest
Mozrest is a fast-growing, London-based tech company transforming the online restaurant booking experience. We partner with leading reservation software providers such as EatApp and SevenRooms, as well as major booking channels like the MICHELIN Guide, Tripadvisor, and Quandoo, to help restaurants effortlessly increase and manage their online reservations.
Renowned for our innovative solutions, Mozrest meets the evolving needs of customers and partners alike. To support our continued growth, we are seeking a proactive and motivated Operations Manager.
About the role
As an Operations Manager, you will support the team by handling tasks primarily related to customer support, onboarding, and occasional marketing activities. You will report directly to the Senior Partnership Manager and the Marketing & Communications Manager, and collaborate with cross-functional teams based in Dubai, Spain, and the UK. This role offers an excellent opportunity to gain hands-on experience and grow your skills within a dynamic, international team at a fast-paced startup.
Key responsibilities
- Answer support queries.
- Onboard restaurants so they can start using our products, such as Listing & Review Manager, POS Connectivity, MICHELIN Guide bookings, Tripadvisor bookings, etc.
- Help keep the Customer Relationship Management tool (CRM) updated.
- Source news and insights from the restaurant reservation industry to help increase the team’s market ecosystem awareness.
- Check our LinkedIn page’s visitors and followers to identify potential partners and customers.
- Measure the performance of our social media posts and suggest ideas to increase their success.
Required skills
- Proven track record in onboarding, partner support, and marketing operations.
- High computer literacy.
- Comfortable using CRM tools (e.g. Monday), spreadsheets (Google Sheets/Excel), messaging platforms (Slack), and LinkedIn analytics.
- Demonstrated success working remotely in a distributed team environment.
- Self-motivated, well-organised, with strong time management and follow-up capabilities.
- Ability to quickly develop a deep understanding of Mozrest’s products and services.
- Fluency in English at a professional level.
- 1-2 years minimum in Hospitality or a related industry, with experience using Reservation Software or POS systems is a plus.
- Fluency in Spanish at a professional level is a plus.
Key qualities
- Detail-oriented, you always ensure accuracy and relevance in every task.
- Reliable, you demonstrate a strong sense of ownership and accountability.
- Quickly acting and responding, you love keeping operations smooth and shining with your highly organised talent for managing your time and meeting deadlines.
- Proactive and curious, you are eager to learn and develop new skills.
- Collaborative, you are excited to work as part of a cross-functional team.
Recruitment process
Our recruitment process is designed to assess your skills and alignment with our values, while allowing you to get to know us too.
If we believe you could be a good fit for the role, we will invite you to complete a short C-Me profile to help us understand your communication style and how you work best with others.
Here’s what the full process looks like:
- Initial screening – based on your experience, skills, and motivation
- C-Me profile test – a short 15-minute online questionnaire
- Values-based interview – with Eurydice, Marketing & Communications Manager (30 minutes)
- Task-based assessment – a practical task to evaluate relevant skills (30 minutes)
- Skills-based interview – with Lourah, Senior Partnership Manager (30 minutes)
- Final interview – with Jerome, CEO (30 minutes)
We aim to make the process smooth and will keep you informed every step of the way.
How to apply
At Mozrest, we value collaboration, innovation, and a growth mindset, creating an inclusive environment where every team member can thrive.
If you are interested in joining our team as an Operations Manager, please fill out this form.